Customer Impact
183 terms, searchable

The marketing wiki.

Keep every term from marketing and growth marketing in one place, in plain language, with the reason it matters.

183 terms
Method

A/B Testing

Testing two variants against each other to determine, with data, which performs better.

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Conversion

Above the fold

The part of a web page visible without scrolling, where the first impression and often the most important conversion decision are made.

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Technology

Accessibility

The degree to which a website is usable by everyone, including people with a disability, through clear structure and operation.

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Strategy ABM

Account-Based Marketing (ABM)

B2B strategy that focuses marketing and sales on a select number of high-value accounts rather than the broad mass.

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Advertising

Ad copy

The headlines and descriptions of an ad that convince the searcher to click and that help determine your relevance and cost per click.

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Advertising

Ad group

The building block within a Google Ads campaign that bundles a set of keywords with the ads that belong to them.

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Advertising

Ad placement

The spot where your ad appears, whether that is at the top of the search results or in a feed, video or app.

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Advertising

Ad schedule

The setting that determines on which days and hours your ads are shown and how much you bid at those times.

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AI & GEO

AI agent

An AI system that autonomously takes actions and uses tools to reach a goal, instead of merely giving an answer.

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AI & GEO

AI content

Content created with the help of AI, where human expertise and verification determine whether it ranks and gets cited.

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SEO & GEO

AI Overview

The AI-generated answer Google shows at the top of the search results, composed from multiple sources instead of a list of links.

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SEO & GEO alt

Alt text

The short text description of an image that screen readers read aloud and Google uses to understand your visual.

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SEO & GEO

Anchor text

The clickable text of a link that tells both readers and Google where the link goes and what the destination page is about.

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Technology API

API (application programming interface)

A set of agreements that lets two software systems talk to each other, so your website can retrieve data from or send it to another service.

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AI & GEO AI

Artificial Intelligence (AI)

Technology that lets computers perform tasks requiring human intelligence, such as understanding language, recognising patterns and making decisions.

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Data & Tracking

Attribution (Attribution model)

The way you determine which channels and touchpoints get the credit for a conversion.

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Technology

Backend

The part of your website behind the scenes that processes, stores and delivers data: the engine the visitor never sees but does feel.

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SEO & GEO

Backlink

A link from another website to yours, and one of the strongest trust signals for Google.

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Advertising

Behavioral targeting

Targeting ads based on people's past online behavior, such as pages visited, search behavior and interactions.

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Advertising

Bid adjustment

A percentage increase or decrease of your bid for specific audiences, devices, locations or times within a campaign.

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Advertising

Bid strategy

The method by which you determine how much you bid per click or conversion in an ad auction, aligned with your campaign objective.

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Metrics

Bounce Rate

The percentage of visitors who leave your page without further action, a signal of mismatch or friction.

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AI & GEO

Brand mentions

Mentions of your brand across the web, with or without a link, increasingly an authority signal for SEO and AI engines.

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Advertising

Broad match

The broadest keyword match type in Google Ads, where your ad also appears for related and loosely related searches.

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Strategy

Buyer Persona

A semi-fictional profile of your ideal customer, based on real research into behaviour and needs.

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Conversion CTA

Call-to-Action (CTA)

The prompt that pushes the visitor to the next step, such as a button that says 'Request a demo'.

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Advertising

Campaign objective

The main goal you choose when setting up an ad campaign and that determines how the platform optimizes your budget.

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SEO & GEO

Canonical tag

HTML element with which you tell Google which version of a page is the original, so duplicate content does not weaken your rankings.

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SEO & GEO

Canonical URL

The preferred URL you designate as the original version of a page when the same content exists at multiple addresses.

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Advertising

Carousel ads

Ad format where you show multiple cards with image and text in one swipeable ad, each with its own link.

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AI & GEO

Chatbot

A software program that automatically holds conversations with visitors through a chat window, to answer questions or capture leads.

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Metrics

Churn

The percentage of customers who drop off in a period, the silent leak in your growth.

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AI & GEO

Citation rate

How often an AI engine cites your brand or content as a source in its answers, a core metric to measure success within GEO.

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Metrics CTR

Click-Through Rate (CTR)

The percentage of people who click after seeing your ad, search result or email.

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SEO & GEO

Content audit

Systematic analysis of all existing content on your website to determine what performs, what needs improvement and what can go.

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SEO & GEO CDN

Content Delivery Network (CDN)

Network of servers worldwide that brings your website files closer to the visitor, so your pages load faster.

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SEO & GEO

Content gap

A topic or search query your audience is looking for, but for which your website does not yet have a good page, while competitors do offer one.

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Acquisition

Content Marketing

Creating valuable content that attracts your audience and builds trust, instead of selling directly.

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AI & GEO

Conversational AI

AI technology that holds natural, context-aware conversations with people through text or speech, understanding what is meant.

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Metrics CRO

Conversion Rate (CRO)

The percentage of visitors who take a desired action, and the art of increasing that percentage.

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Content

Copywriting

Writing that persuades and drives action, from ad headlines to landing pages and emails.

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SEO & GEO CWV

Core Web Vitals

Set of Google metrics for load speed, interactivity and visual stability that measures how smoothly your page feels to visitors.

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Metrics CPC

Cost Per Click (CPC)

What you pay on average per click on an ad, a core lever in every PPC budget.

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Advertising

Cost per result

What you pay on average for one desired result of your campaign, such as a lead, request or download.

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Advertising CPM

CPM (cost per mille)

The price you pay per thousand impressions of your ad, regardless of whether anyone clicks on it.

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SEO & GEO

Crawl budget

The number of pages a search engine wants and is able to crawl on your website within a given time.

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SEO & GEO

Crawl depth

The number of clicks a search engine needs from your homepage to reach a page.

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SEO & GEO

Crawlability

The extent to which search engines can reach, read and follow the pages of your website.

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Technology CRM

CRM (Customer Relationship Management)

System that centralises all your customer and lead data so marketing and sales work on the same data.

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Technology CSS

CSS

The language that determines how your website looks: colors, fonts, spacing and layout on every screen size.

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SEO & GEO CLS

Cumulative Layout Shift (CLS)

Core Web Vital that measures the visual stability of your page by tracking how many elements shift unexpectedly during loading.

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Advertising

Custom audience

An audience in Meta that you build from your own data such as website visitors, customer lists or people who interacted with your content.

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Metrics CAC

Customer Acquisition Cost (CAC)

What it costs you on average to win one new customer, including marketing and sales.

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Strategy

Customer Journey

The full path a customer travels, from first contact to purchase and beyond.

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AI & GEO

Deep learning

A form of machine learning where neural networks with many layers learn complex patterns from large amounts of data on their own

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Acquisition

Demand Generation

Creating demand for your product by building awareness and trust, even before the active search.

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Advertising

Display ads

Visual banner ads that you show on websites, apps and videos to bring your brand to the attention of your audience.

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Technology DNS

DNS (Domain Name System)

The system that translates readable web addresses into the numeric addresses of servers, so visitors reach your site without memorizing a string of numbers.

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SEO & GEO

Domain authority

A score from external SEO tools that estimates the presumed strength of a complete website, not an official Google ranking factor.

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SEO & GEO

Duplicate content

Identical or nearly identical content that appears on multiple URLs, making it hard for search engines to choose the right page and diluting rankings.

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AI & GEO DCO

Dynamic Creative Optimization (DCO)

Advertising technology that automatically assembles and tests the best-performing combination of ad elements per user or context.

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Advertising DPA

Dynamic product ads (DPA)

Ads that automatically show products from your catalog, tailored to what a user previously viewed or searched for.

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Advertising DSA

Dynamic search ads (DSA)

Search ads that Google generates automatically based on the content of your website instead of manually chosen keywords.

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SEO & GEO E-E-A-T

E-E-A-T

Google's quality framework: Experience, Expertise, Authoritativeness and Trust, decisive for who comes out on top.

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Advertising

Exact match

The strictest keyword match type in Google Ads, where your ad only appears for your exact keyword or very close variants of it.

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SEO & GEO

External links

Links from your page to other websites that support your content and strengthen your trustworthiness for readers and Google.

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Advertising

Facebook Ads Manager

Meta's management platform in which you set up, target, budget and analyze ads on Facebook and Instagram.

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Advertising

Facebook pixel (Meta pixel)

A piece of tracking code on your website that passes visitor behavior to Meta for measuring, optimizing and retargeting.

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SEO & GEO

Featured snippet

The highlighted answer block Google shows at the top of the results, with a direct answer and a link to the source.

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AI & GEO

Foundation model

A large AI model pre-trained on broad data that serves as a base to build countless specific applications on

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Technology

Front-end framework

A ready-made structure of code that makes building the visible, interactive side of a website faster and more consistent.

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Technology

Frontend

Everything a visitor to your website sees and uses: the design, buttons, forms and interaction in the browser.

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AI & GEO

Generative AI

AI that creates new content such as text, images, audio or code from a prompt, instead of only recognising or classifying existing data.

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SEO & GEO GEO

GEO (Generative Engine Optimization)

Making sure AI systems like ChatGPT and Google AI understand, remember and mention your brand in their answers.

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Advertising

Geo-targeting (geographic targeting)

Showing ads based on people's physical location, such as country, region, city or a radius around an address.

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Data & Tracking GA4

Google Analytics 4 (GA4)

The current version of Google Analytics, which measures website behavior based on events instead of sessions.

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Advertising GDN

Google Display Network (GDN)

The network of millions of websites, apps and videos where Google can show your display ads to your audience.

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Advertising

Google Shopping ads

Visual product ads with photo, price and title that appear at the top of Google for purchase-oriented searches.

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Strategy

Growth Marketing

A data-driven, experimental approach that optimises the entire funnel instead of just the top.

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SEO & GEO H1-H6

Heading tags (H1-H6)

The HTML headings H1 to H6 that structure your text and help both readers and Google understand how your page is built.

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Conversion

Hero image

The large visual area at the top of a page that instantly sets the tone and leads the visitor to the main message and action.

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Technology HTML

HTML

The base language of every web page that defines the structure and content: headings, text, links and images.

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Strategy ICP

Ideal Customer Profile (ICP)

The profile of the type of company that best fits your offering, the compass for B2B targeting.

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Advertising

Impression

A count of each time your ad or search result appears on a screen, regardless of whether anyone clicks on it.

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SEO & GEO

Indexability

The degree to which Google is allowed and able to include your pages in its index, determined by the technical signals on your site.

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SEO & GEO

Indexing

The process by which Google stores your pages in its index, so that they can appear in the search results.

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SEO & GEO INP

Interaction to Next Paint (INP)

Core Web Vital that measures your page's responsiveness and has replaced FID since March 2024 as the official metric for interaction speed.

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SEO & GEO

Internal links

Links between pages within your own website that help visitors and Google find your most important content and distribute authority properly.

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Technology

JavaScript

The programming language that makes your website interactive: forms, menus, animations and data that loads without reloading the page.

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SEO & GEO JSON-LD

JSON-LD

The recommended format for adding structured data to your page, so that Google understands your content better and shows it with rich snippets.

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SEO & GEO

Keyword clustering

Grouping keywords with the same search intent into clusters, so you build one strong page per cluster instead of ten weak ones.

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SEO & GEO

Keyword density

The percentage at which a keyword appears in your text; an outdated metric that you are better off swapping for natural, relevant content.

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SEO & GEO

Keyword mapping

The process by which you assign each keyword to one specific page, so your site does not let pages compete with each other in the search results.

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Advertising

Keyword match types

The settings in Google Ads that determine how broadly or strictly your keywords match what people actually type into the search bar.

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SEO & GEO

Keyword Research

Mapping the terms your audience types in, as the foundation under every SEO and content strategy.

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SEO & GEO

Knowledge panel

The information block on the right in Google with facts about a brand, person or organization, built from what Google recognizes as an entity.

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Metrics KPI

KPI (Key Performance Indicator)

A measurable core figure that shows whether you are actually reaching your marketing goals.

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Conversion

Landing Page

A focused page with one clear action, built to turn visitors into leads or customers.

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AI & GEO LLM

Large Language Model (LLM)

An AI model trained on enormous amounts of text and therefore able to understand and generate human language.

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SEO & GEO LCP

Largest Contentful Paint (LCP)

Core Web Vital that measures how fast the largest visible element of your page loads, and thereby determines how fast visitors experience your site.

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SEO & GEO

Lazy loading

Technique that only loads images and content at the moment the visitor needs them, so your page becomes usable faster.

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Advertising

Lead ads

Ads with a built-in form that opens within the platform, so users leave their details without going to an external site.

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Acquisition

Lead generation

Attracting and converting interested people into contact details that you can follow up.

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Acquisition

Lead Magnet

Something valuable that you give away for free in exchange for contact details, the engine behind your lead generation.

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Acquisition

Lead Nurturing

Warming up leads step by step with relevant content until they are ready to buy.

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Acquisition

Lead Scoring

Giving leads a score based on profile and behavior, so sales focuses on the warmest contacts.

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Metrics LTV

Lifetime Value (LTV)

The total revenue or profit one customer brings in on average over the entire relationship.

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SEO & GEO

Link building

Actively acquiring quality backlinks to strengthen the authority and rankings of your website.

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SEO & GEO

Link equity

The ranking value that flows through links from one page to another and helps determine how well your pages rank in Google.

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SEO & GEO

llms.txt

A proposed standard file that points AI crawlers to the most important content on your site, as an emerging but not yet recognized GEO signal.

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SEO & GEO

Local pack

The block with three local businesses and a map that Google shows for searches with local intent.

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SEO & GEO

Long-tail keywords

Longer, more specific search queries with less volume but much clearer intent, which is why they often convert better than broad search terms.

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Advertising

Lookalike audience

An audience that platforms build from people who closely resemble your existing customers or website visitors.

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AI & GEO

Machine Learning

A branch of AI where systems learn patterns from data and perform better without every rule being explicitly programmed.

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Technology

Marketing Automation

Software that automates repeatable marketing tasks and sends leads the right message at the right moment.

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Strategy

Marketing Funnel

The model that describes the journey from stranger to customer, from awareness (top) to purchase (bottom).

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SEO & GEO

Meta description

The short summary under your search result that gives no ranking, but does help determine whether someone clicks on your page.

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SEO & GEO

Meta robots tag

An HTML tag that tells search engines, page by page, whether they may index it and follow the links.

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SEO & GEO

Meta title

The clickable title of your page in the search results, pulled from the title tag, which helps decide whether someone clicks.

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Conversion

Micro-interactions

Small, functional animations and reactions in an interface that give the visitor feedback and make an action smoother and clearer.

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Conversion

Microcopy

The small texts in an interface, such as button labels, error messages and hints, that subtly guide the visitor through an action.

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SEO & GEO

Mobile-first indexing

The way Google uses the mobile version of your website as the starting point for indexing and ranking.

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AI & GEO MCP

Model Context Protocol (MCP)

An open standard that lets AI models connect to external tools and data sources in a uniform way.

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Acquisition MQL / SQL

MQL & SQL

Two lead stages: a marketing-qualified lead shows interest, a sales-qualified lead is ready for sales.

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AI & GEO

Multimodal model

An AI model that combines multiple types of input and output, such as text, image, audio and video, instead of processing just one type of data.

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AI & GEO NLP

Natural Language Processing (NLP)

The subfield of AI that lets computers understand, interpret and generate human language, from a search query to a conversation with a chatbot.

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Advertising

Negative keywords

Keywords you exclude in Google Ads so your ad does not appear for searches that have nothing to do with your offer.

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AI & GEO

Neural network

A computational model built from layers of connected nodes that learns patterns from data, loosely inspired by the human brain

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Strategy

North Star Metric

The single metric that captures the core value for your customer and that the whole team steers on.

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SEO & GEO

Online reviews

Public customer ratings on platforms like Google that help determine how trustworthy you appear and how well you are found locally.

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SEO & GEO

Page authority

A tool score that estimates the likely ranking strength of one specific page, not an official Google ranking factor.

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SEO & GEO

Page speed

How fast a web page loads and becomes usable for the visitor, a factor that influences both your rankings and your conversion.

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SEO & GEO PAA

People Also Ask (PAA)

The expandable block of related questions in Google, which shows what follow-up questions your audience asks around a topic.

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Advertising

Phrase match

The middle keyword match type in Google Ads, where your ad appears as soon as the meaning of your keyword is present in the search query.

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Acquisition PPC

PPC (Pay-Per-Click)

Advertising model where you only pay when someone actually clicks on your ad.

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AI & GEO

Prompt

The instruction or question you give an AI model to steer its answer; the quality of your prompt largely determines the quality of the result.

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Technology

Prototype

A clickable model of a website with which you test the flow and interactions before a single line of code is written.

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Acquisition

Quality Score

Google's assessment of the relevance of your ad and landing page, which determines your cost per click and position.

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AI & GEO

Recommendation engine

A system that predicts, based on data, which items or content are relevant to someone, and recommends them in a targeted way.

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SEO & GEO

Referring domain

A unique website that links to yours, and an important gauge of the breadth and quality of your backlink profile.

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Technology

Responsive design

A design approach where your website automatically adapts to every screen size, from smartphone to wide desktop screen.

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Advertising

Responsive display ads

Display ads that Google automatically assembles from your images, headlines and text to adapt to every ad space.

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Advertising RSA

Responsive search ads (RSA)

Google's standard search ad format, where you supply multiple headlines and descriptions and the system shows the best combination.

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Acquisition

Retargeting & Remarketing

Showing ads to people who already know you, to win back visitors who did not yet convert.

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Metrics

Retention

The percentage of customers who stay, the engine behind sustainable, profitable growth.

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AI & GEO RAG

Retrieval-Augmented Generation (RAG)

An approach in which an AI model first retrieves relevant facts from a knowledge source and uses them to formulate a current and accurate answer.

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SEO & GEO

Rich snippets

Enriched search results with extra elements like stars, prices or FAQs, powered by structured data on your page.

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Metrics ROAS

ROAS (Return On Ad Spend)

How much revenue every euro of ad budget brings in, the core metric for advertising return.

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SEO & GEO

Robots.txt

A text file in the root of your site that tells crawlers which parts they may or may not visit.

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SEO & GEO

Schema markup

The concrete code with which you place structured data on your page, according to the Schema.org vocabulary, so search engines understand your content better.

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Acquisition SEA

SEA (Search Engine Advertising)

Paid ads at the top of the search results, where you pay per click (including Google Ads).

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SEO & GEO

Search Intent

The underlying goal behind a search query: does someone want to learn, compare or buy?

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Advertising

Search terms

The actual queries people typed before your ad appeared, visible in the search terms report in Google Ads.

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SEO & GEO

Search volume

The average number of times a search term is entered per month in a search engine, used to estimate the potential value of a keyword.

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SEO & GEO

Semantic keywords

Words and concepts that are related in substance to your main keyword and help Google understand the context and meaning of your page.

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SEO & GEO SEO

SEO (Search Engine Optimization)

Optimising your website so it appears higher in Google's organic search results.

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SEO & GEO SERP

SERP (Search Engine Results Page)

The results page of a search engine, with organic results, ads and increasingly AI answers.

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Technology SPA

Single-page application (SPA)

A website that loads once and then refreshes content without fetching a new page each time, for a smooth app-like experience.

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Conversion

Site navigation structure

The way menus, links and pages are organized so visitors quickly find what they are looking for and reach their goal.

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SEO & GEO

Sitemap (XML)

A file that gives search engines an overview of the important URLs on your site, so they find them more easily.

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AI & GEO SLM

Small Language Model (SLM)

A compact language model with relatively few parameters that runs faster and cheaper, often for one specific task

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Advertising

Smart Bidding

Automated bid strategies from Google Ads that adjust your bid per auction to get more conversions or value from your budget.

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Conversion

Social Proof

The trust that arises because others already trust you: reviews, cases, logos and testimonials.

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AI & GEO SDK

Software Development Kit (SDK)

A collection of code, libraries and tools that makes it easier to build software on a particular platform or service.

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SEO & GEO

SSL certificate

Digital certificate that encrypts the traffic between your website and the visitor, responsible for the padlock and the https in the address bar.

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Content

Storytelling

Wrapping your message in a story, so it sticks and evokes emotion and trust.

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SEO & GEO

Structured data

A standardised way to label information on your page, so that search engines and AI understand your content better and can display it more richly.

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Advertising

Target audience

The specific group of people you want to reach with your ads, defined by characteristics, behaviour or intent.

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SEO & GEO

Thin content

Pages with little or hardly any valuable content that do not answer a real query, which makes them rank poorly and weaken your site.

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SEO & GEO title

Title tag

The HTML element that sets the title of your page and forms the basis for what Google shows in the search results.

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AI & GEO

Token

The smallest piece of text into which an AI model splits language; a word, word fragment or punctuation mark that the model processes, and on which costs and limits are calculated.

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SEO & GEO

Topical Authority

The degree to which Google sees your site as THE authority on a topic, built with comprehensive, cohesive content.

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SEO & GEO

URL structure

The way your website addresses are built and organised, which affects both SEO and ease of use.

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Data & Tracking UTM

UTM parameters

Labels you attach to a link so you can see in your analytics which campaign or channel brought a visitor.

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Conversion

UX writing

Writing all the text in a digital interface so that visitors reach their goal effortlessly and with confidence.

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Strategy

Value Proposition

The promise that explains in one sentence why a customer chooses you and not a competitor.

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AI & GEO

Vibe coding

Building software by describing your intent in natural language, after which an AI writes the code; you steer on the result instead of typing every line yourself.

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Advertising

Video ads

Ads in video format on platforms such as YouTube and social media, deployed to build brand awareness and demand.

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Technology WCAG

WCAG

The Web Content Accessibility Guidelines: the international standard with testable guidelines for accessible websites.

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Technology

Web hosting

The service that keeps your website's files on an always-reachable server, so that visitors can open your site anywhere and at any time.

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Technology

Web server

The computer that delivers your website: it receives the request from a browser and sends back the right page to every visitor.

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Technology

Wireframe

A schematic blueprint of a page that sets the structure and placement of elements, without colours or images.

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SEO & GEO

Zero-click searches

Searches where the user already gets their answer on the results page and therefore clicks on no result at all.

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