Terms & Conditions

1. Who we are

This website and these services are offered by Digitalk Limited, a company incorporated under Maltese law, trading under the name Customer Impact:

• Company: Digitalk Limited (trading under the name Customer Impact)
• VAT number: MT26793919
• Registered office: Abbate Savoia Street 36, Fl 3, NXR 1020 Naxxar, Malta
• Email: hello@customerimpact.be
• Website: www.customerimpact.be

Below we refer to ourselves as "Customer Impact", "we" or "us".

2. Applicability

These terms and conditions apply to every visit to and use of this website, and to every quote, assignment and agreement between Customer Impact and a client. By using our website or entrusting an assignment to us, you accept these terms.

Deviations only apply if we have agreed them together in writing. Any of the client's own terms do not apply, unless we have expressly accepted them in writing.

3. Our services

Customer Impact is a digital marketing agency. Among other things, we offer services around strategy, lead generation, SEO and AI visibility (GEO), content, paid advertising, conversion rate optimization, marketing automation, web design and development, and data and reporting.

We provide our services as a best-efforts obligation: we apply our knowledge and experience with the utmost care to pursue the agreed result. Marketing results also depend on factors beyond our control (such as the market, third-party platforms and the client's input), which means we cannot guarantee a specific commercial result, unless expressly agreed otherwise.

4. Quotes and agreements

Our quotes are without obligation and valid for 30 days, unless stated otherwise. An agreement comes into being as soon as you confirm a quote in writing (or by email), or as soon as we start the work at your request.

Filling in a form on this website (for example a quote request) is a non-binding request and does not oblige you to anything.

5. Prices and payment

• Prices are in euros and exclusive of VAT, unless stated otherwise.
• Unless agreed otherwise, we invoice monthly or per project and the payment term is 14 days after the invoice date.
• In the event of late payment, we may, after a reminder, charge the statutory interest and reasonable recovery costs.
• Costs of external services (such as advertising budgets, licences or third-party tools) are not included, unless expressly agreed.

6. Our collaboration

We achieve good results together. To be able to work smoothly, you provide us in good time with the necessary information, access, feedback and approvals.

• You are responsible for the accuracy of the information and materials you provide to us.
• You ensure that you have the necessary rights to the material you supply (such as texts, images and logos).
• Delays in feedback or delivery may affect the planning and the timing of the delivery.

7. Intellectual property

Unless agreed otherwise, the intellectual property rights to the final results we create for you transfer to you once the associated invoices have been paid in full.

Our underlying knowledge, methods, templates and tools remain ours. We may use the work created, in a respectful manner, as a reference in our portfolio and communication, unless you object to this in writing beforehand.

8. Liability

We carry out our assignments with care and craftsmanship. Our liability is, however, limited in the following way:

• We are not liable for indirect damage, such as loss of profit, loss of turnover or loss of data.
• Our total liability is limited to the amount you have paid for the relevant assignment in the 6 months before the damage event.
• We are not liable for problems caused by third-party platforms or services (such as Google, Meta or LinkedIn) or by information you provided yourself.

These limitations do not apply in the event of intent or gross negligence on our part, or in cases where the law does not permit liability to be limited.

9. Confidentiality

We treat the confidential information you share with us carefully and use it only for the performance of the assignment. We expect the same from you for the confidential information we share, such as our proposals and working methods.

10. Term and termination

We agree the duration of a collaboration in the quote or agreement. Each party can terminate an ongoing collaboration with a reasonable notice period, unless agreed otherwise. Services already delivered and ongoing commitments remain due.

11. Use of the website

We compile this website with care. The information on the website is general in nature and intended to inform, not as individual advice.

• We do our best to keep the content correct and up to date, but cannot guarantee that everything is always complete or error-free.
• You do not use the website in a way that could cause damage, disrupt its operation or infringe the rights of others.
• The website may contain links to external sites. We have no control over those sites and are not responsible for their content.
• All trademarks, texts, images and design on this website are protected. Reproduction without our permission is not allowed.

12. Privacy

How we handle personal data is set out in our privacy policy. It forms an integral part of these terms.

13. Applicable law and competent court

Maltese law applies to these terms and to our agreements. In the event of a dispute, we first seek a solution together. If that does not succeed, the courts of Malta have jurisdiction, unless mandatory law designates a different court.

14. Changes

We may update these terms from time to time. The most recent version is always on this page, with the date of the last update at the top. For ongoing assignments, the terms that were in force at the start of the assignment apply.

15. Contact

Questions about these terms? Feel free to get in touch.

Customer Impact
Email: hello@customerimpact.be
Website: www.customerimpact.be