Customer Impact
Suivo
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Suivo Value proposition design

One product, eight industries

Suivo serves very different sectors. We built a value proposition canvas for each industry, so every audience hears exactly the right message, the right product and the right gain.

Approach A value proposition canvas per segment
Client
Suivo
Sector
Fleet & workforce tech
Role
Value proposition design
Scope
8 industries
The challenge

One platform, a great many different buyers

A haulier, a contractor, a municipal waste authority and a bus operator all use the same platform, but for completely different reasons. A single generic message then really lands with no one.

So we started from the customer and built a dedicated value proposition canvas for each industry.

The Suivo and Customer Impact teams together, with Axel Soomers of Suivo
Together with the Suivo team, including Axel Soomers.
The method

Six building blocks, one fit

The canvas puts the customer profile next to the value map. Only when the two match up do you get a message that truly lands.

Customer profile

  • Jobs to be done. What the customer really wants to get done.
  • Pains. The frustrations, risks and obstacles along the way.
  • Gains. The outcomes and benefits the customer wants to achieve.

Value map

  • Products & services. What Suivo concretely offers.
  • Pain relievers. How the offer takes away the pain points.
  • Gain creators. How the offer creates the desired outcomes.
Eight industries

A promise of its own for every sector

Transport & logistics

Every kilometre has to pay off

High fuel costs and compliance risk become eco-scoring, tachograph automation and real-time planning.

Building & construction

Every site under control

Lost materials and CIAW fines become IoT tags, automated compliance and a single dashboard.

Digital waste

Cleaner cities, fewer kilometres

Overflowing containers and empty runs become fill-level sensors, route optimization and proof of collection.

Technical services

More jobs per day, less admin

Scheduling chaos and paperwork become digital work orders, smart scheduling and a mobile app.

Industrial services

Safer, compliant, more efficient

Hundreds of workers and a subcontractor black box become access control, certificate management and live dashboards.

Bus & passenger transport

Every trip safe and on time

Tachograph fines and late arrivals become automatic tachograph, dashcams and real-time tracking.

Rental

Every asset traceable, every rental transparent

Loss and downtime become IoT tracking, proof of delivery and automatic invoicing.

Public sector & utilities

Every euro accounted for

Fragmented data and audit pressure become audit-proof dashboards, CIAW and ESG reporting.

The result

Sharp messaging, ready for sales and content

The canvas became the source for everything that followed: industry pages, campaigns, sales pitches and content. Every message now starts from a real pain or gain of that specific buyer, instead of from the product.

The right message

Tailored per segment to real jobs, pains and gains.

Reusable

One source for website, sales and campaigns.

Scalable

A fixed format you repeat for every new sector.

Do it yourself

Value Proposition Canvas: explanation, template and example

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Multiple audiences, one product?

We build a value proposition canvas for each segment, so every buyer hears their own story. Contact Tanguy.